KYC and AML Policy
Know Your Customer and transaction checks help protect member accounts, verify payment ownership and identify activity that may require additional review.
When Verification May Be Requested
- Account registration or information changes
- Deposit or withdrawal review
- Payment-name or account-name mismatch
- Multiple or linked account indicators
- Unusual transaction or security activity
Documents and Information
Depending on the review, JK9 may request proof of identity, proof of payment ownership, a transaction receipt or other information reasonably needed to confirm the account and transaction.
Account Review
Transactions may remain pending while checks are completed. Inaccurate, altered or incomplete information may delay the review. Accounts or transactions associated with prohibited activity may be restricted according to applicable terms.
Protect Your Documents
Submit verification information only through the channel confirmed by JK9 Support. Cover unrelated sensitive details where appropriate and never disclose passwords or banking login credentials.